We at Celluforce undertake to abide by the highest standards of confidentiality in managing your personal information. Your customer experience with us should be both safe and enjoyable. We would therefore like to offer some reassurance by describing the types of data we collect, and the reasons why we do what we do in following the industry’s best practices. We would suggest that you read the following carefully.

Data collected in order to provide you with the most rewarding possible experience

Celluforce collects two types of data: personal information, and general information.

We collect them in specific situations, such as when you:

  • request information about our products or services;
  • send us comments or suggestions; or
  • apply for a job.

You can also visit our website without revealing your identity or providing other information. In order to provide the best possible web experience for our customers, however, we do collect some data, such as IP addresses – but not email addresses – and related information such as the type of browser used, the operating system and time spent on our website or on a specific page.

Strictly controlled use of collected data

The personal information we collect can include your name, address, telephone number, email address and a few details about your customer account, such as your invoice number and items purchased. We also collect non-personal information, meaning data that cannot be used to identify you, such as the store location you visited, which we can use to improve our service to you by:

  • responding to requests for products, services or information;
  • providing quality customer service;
  • planning new products or services;
  • assessing and improving the efficiency of our website;

Disclosure

The data we collect is passed on to our website administrators, who use it to assess such things as the number of visits to the various sections of our site, in order to ensure that it remains a useful and efficient source of information, and thus meets our customers’ needs.

Policy changes

Celluforce reserves the right to make changes in this confidentiality policy at any time and for any reason. You will be notified through this section of the website of any change in the way we protect the safety and confidentiality of personal information about you. You should visit this section from time to time to check whether changes have been made.

Cookies

Our website may pass on certain information about users to trustworthy third-party servers, but this will not include any data that could be used to identify an individual user. For this purpose, Celluforce uses web beacons and cookies provided by our ad server suppliers.

Our purpose in doing this is to be able to recognize you when you come to our site, in order to personalize your visit and your purchasing experience, helping you to save time, and helping us to understand which pages you visit and how long you spend there. Among other things, this information helps us to target our advertising to the most appropriate sites.

A cookie is a small item of data that is stored on a computer in order to identify the browser during interaction on a website. Cookies may be used to store user preference data and identifiers. A website may insert a cookie into the browser if the browser’s settings allow this. A browser allows access to the cookies a website has inserted, but not to cookies from other websites.

A “session” cookie expires when you close your browser. A “persistent” cookie stays in your computer for an extended period. You can delete persistent cookies by following the instructions provided under your browser’s “Help” tab. If you reject cookies, you can still use the website, but your access to some sections may be restricted.

Celluforce uses third-party suppliers to store cookies on your computer when you visit our website for the first time so that we can recognize you when you return. Our supplier may use session or persistent cookies, or both. These allow Celluforce to adapt its website to suit your personal preferences in order to provide you with the most useful and convenient user experience possible.

Remember that cookies placed on your computer through our website or our email campaigns do not store information that could be used to identify you personally, or gather financial data. Third-party suppliers, including Google, use cookies to target advertising based on your previous visits to the website.

For more information on how to opt out of the use of cookies, go to Google’s Privacy & Terms page (http://www.google.ca/policies/technologies/ads/ ). 

You can also opt out by going to the Network Advertising Initiative “Consumer Opt-out” page at (http://www.networkadvertising.org/choices/ ).

We also use Google conversion tracking to measure the conversion rate on our Google AdWords campaigns. This allows Google to tell us how users find our website using Google. In order to protect user privacy, the Google cookie cannot be used to identify you personally, and it expires in 30 days. If you want to disable conversion-tracking cookies, you can set your browser to block cookies from the googleadservices.com domain. Please go to Google’s network advertising Privacy & Terms page for more information on Google’s conversion tracking, and how to opt out (http://www.google.com/policies/technologies/ads/ ).

Celluforce is sensitive to your concerns, and provides choices for the collection of information by third parties on our website:

If you want more information about advertisers’ use of cookies, and your option to accept or reject them, please click here.

If you wish to opt out of the collection of interest-based information when you visit this website or other websites, please click here.

Your access to our website will not be affected if you do not accept third-party cookies.

Web beacons

A web beacon is an object embedded in a web page or an email that is usually invisible to the user, but makes it possible to check whether a user has viewed a specific page on a website, or in an email.

Celluforce and its advertising partner use web beacons for tracking purposes. A beacon can be a small transparent GIF or PNG, usually 1 x 1 pixel, with a unique identifier that is similar in function to a cookie, embedded in an HTML page, usually a page on the web or in the content of an email, which makes it possible to check whether the user has completed a specific action, such as registering or placing an order. We do not link the information collected by web beacons to any information that could identify you personally as a consumer.

We use web beacons in our HTML-based emails to determine which emails have been opened by the recipient. This enables Celluforce to assess the effectiveness of specific communication and marketing campaigns.

How to unsubscribe

If you do not wish to receive these emails, please use one of the following methods to unsubscribe:

Follow the “To unsubscribe” instructions near the bottom of each email; or

Contact us at info@celluforce.com  to request that we remove your email address from our database. Please include your email address in the body of the message, and enter “Unsubscribe” on the subject line.

Analytics

Celluforce uses third-party tools to collect information and produce reports and analyses on the browsing patterns of visitors to its website.

We use the information to improve your shopping experience, and ensure that our website has the capacity to provide satisfactory service to all users. The software provides us with aggregate reporting information only. No data that could be used to identify you personally is collected or used in this process.

The website uses Google Analytics, a web analytics service supplied by Google. Google Analytics uses cookies to analyse how visitors use the website. Information generated by the cookie on your use of the website (including your IP address) is transmitted to Google and stored on its servers. Google uses this information to evaluate your use of the website, compile reports on website activity for the site’s operators, and provide other services related to website use and activity. Google may also provide this information to third parties where required by law, or where the third parties in question will be processing it on Google’s behalf. Google will not associate your IP address with any other data it holds. You may refuse the use of cookies by selecting the appropriate settings on your browser; if you do so, however, be aware that you may not be able to use all the functionalities of our website. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Enhanced security for personal information

Celluforce attaches a great deal of importance to the security of the personal information you entrust to us. We take protective measures and maintain strict security standards in order to protect your privacy. Your personal information is not disclosed to anyone outside the company, with the exception of the service providers we have authorized to process it on our behalf.

Although we cannot be held liable in the event of theft, illegal use, unauthorized disclosure, loss, alteration or deletion of information by a third party, we do take the necessary precautions to prevent such unfortunate situations from occurring.

Contact us

If you have any questions about our policy on confidentiality and the disclosure of personal information when you apply for financing, please contact our Customer Service Department.